Refund policy

At MIRZA IMPEX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 7 days of the date of delivery.

To be eligible for a return:

The product must be unused, unwashed, and in its original condition.
All original tags, packaging, and accessories (if any) must be intact.
A valid proof of purchase or order number is required.
Products showing signs of use, damage, alteration, or washing will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products damaged due to misuse or improper handling.
Items returned without original packaging or tags.
Customized or personalized products (if applicable).
Products purchased during clearance or final sale (unless received damaged or defective).

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos of the product
Photos of the package

We will review your request and arrange a replacement or refund if the claim is approved.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

The refund will be processed to your original payment method.
Refunds are generally credited within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

Exchange Policy

We offer exchanges only for products that are:

Damaged
Defective
Incorrectly delivered

Exchange requests must be made within 7 days of delivery.

Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
For all other eligible returns, the customer is responsible for return shipping charges.